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Munroe Motors at 412 Valencia Street in San Francisco, California

Munroe Motors in 412 Valencia Street, California: consumer reviews, opening hours, driving directions, photos etc.

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Categories: Car repair

Address:

412 Valencia Street,
San Francisco, California
94103
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Phone: +1 415-626-3496

Web site: munroemotors.com

Opening hours Closed now

Tomorrow: 09:00 am — 06:00 pm

Tuesday
09:00 am — 06:00 pm
Wednesday
09:00 am — 06:00 pm
Thursday
09:00 am — 06:00 pm
Friday
09:00 am — 06:00 pm
Saturday
09:00 am — 05:00 pm

Reviews about Munroe Motors

  • ✪ ✪ ✪ ✪
    This shop does not stand behind any product they sell, nor do they value customer satisfaction. I purchased my bike with them and trusted them to do my first service and a GPS install. That's it. Not a single part of this process was easy or quick – except the part when they took my money; they're great at that. Here's a few reasons you might avoid purchasing a bike at Monroe: • They'll over-bill for service hours at an egregious hourly rate (the required minimum is 1h). • The customer service is abysmal at best. You'll need to call to get the status of your service. They'll promise to call and update you with any changes, but never do. • Your bike *will* be stuck at their shop for weeks at a time. In my case a simple fix (improperly installed GPS unit) took 4 weeks. • If you show them any sign of irritation, they'll speak to you with a complete disregard for your patronage. Possibly the most condescending staff I've ever experienced. •They use very misleading language. When I purchased the bike I was told that the first service was "on them" which I mistook to mean that the cost was going to be covered... They actually just meant that they'll do the first service, if I pay them. • The admin staff informed me that it's "normal for a bike battery to die if you don't ride it at least every other day" (after their GPS installation my battery was dying weekly, on a brand new bike). • All sales, literally of anything, are final. When I inquired about a refund for a part they sold me that wasn't performing as promised, they refused and stated that all sales are non-refundable.
    by Eric Lobdell
    November 17, 2017
  • I rarely (read: never) write reviews. So when a business does something exceptionally right (or wrong), I have to share. Simply put: Munroe Motors was an absolute delight to work with. Bought my Ducati Scrambler Cafe Racer from there and the entire experience could not have been better. The motorcycle itself is awesome. But what makes Munroe Motors shine is the customer service. The Roland Sands jacket I bought was actually too big for me and after bringing in the original jacket, they ordered a new one for me to exchange. This would be a fairly innocuous point, but what makes this unique is that these leather jackets are typically never returned because they conform to your body and nobody wants to buy a jacket that has already been broken in. To be fair though, after two weeks of owning the jacket, I rarely (never) wore it. I travel for work a lot. I also bought a RAM Mount that, unfortunately, wasn't the correct configuration for my bike. After I showed them the problem, Kyle, who is probably the nicest guy ever, not only ordered the correct part, but he shipped it to my apartment for free. These guys make the trek from Sunnyvale to SF bearable :)
    by Kevin McFadden
    November 07, 2017
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About Munroe Motors in San Francisco

Munroe Motors is located at 412 Valencia Street, San Francisco, California.